Last Updated: May 2025

Privacy Statement
(“We”) are committed to protecting and respecting your privacy, and will not collect any personal information about you on this website without clear and explicit permission. Any personal information which you volunteer will be treated securely and confidential in accordance with the Data Protection Acts 1988-2018 and the General Data Protection Regulation (GDPR).

This statement relates to our privacy practices in connection with this website. Some technical terms used in this statement are explained in this page. This privacy policy applies between you, the User of this Website and Veonet Ireland Ltd the owner and provider of this Website. Veonet Ireland Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Collection and use of personal information
This website does not collect any personal data, apart from information that you volunteer, when providing feedback or subscribing to be notified about a consultation for example.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data – collectively all information that you submit to Veonet Ireland Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1988-2018;

Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Veonet Ireland Ltd, or we/us – includes both
Veonet Ireland Ltd
Company Number IE766496
Registered Address
1 Stokes Place,
St Stephens Green,
Dublin 2

Veonet Northern Ireland Ltd
Company Number NI726595
Registered Address
Ground Floor,
Dataworks Link Building Two,
Kings Hall Health & Wellbeing Park,
Upper Lisburn Road,
Belfast

UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

User or You – any third party that accesses the Website and is not either (i) employed by Veonet Ireland Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Veonet Ireland Ltd and accessing the Website in connection with the provision of such services.

Website – the website that you are currently using, www.veonet-ireland.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa.
    references to sub-clauses, clauses, schedules or
    schedules or appendices of this privacy policy.
  • a reference to a person includes firms, companies, government entities, trusts and partnerships.
  • “including” is understood to mean “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Veonet Ireland Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

4. We may collect the following Data, which includes personal Data, from you:

  • Name
  • Contact Information such as email addresses and telephone/mobile numbers.
  • IP address and hostname (automatically collected);
  • Personal information such as Treatment, Location, reason for contact & “The Message”;
  • Web browser type, version, pages visited and so on (automatically collected);
  • Operating system (automatically collected);
  • in each case, in accordance with this privacy policy.
  • The previous website address from which you reached us, including any search terms used.

Our use of Data

5. We use this information to analyse the usage patterns of the website in order to improve the website’s effectiveness. We will neither make attempts to identify individual users, nor associate the technical details listed above with individual.

6. For purposes of the Data Protection Act 2018, Veonet Ireland Ltd is the “data controller”.

7. We will retain any Data you submit for 60 months.

8. Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

9. All personal Data is stored securely in accordance with the principles of the Data Protection Act 2018. For more details on security see the clause below (Security).

10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping.
  • improvement of our products / services.
  • contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
  • response to enquiries or information request;
  • invitation to Veonet Ireland Ltd events both online and in person
  • contact regarding our services and introduction of new services in each case, in accordance with this privacy policy.

Third party websites and services

11. Veonet Ireland Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.

Links to other websites

12. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

13. Veonet Ireland may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Veonet Ireland Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

14. We may also disclose Data to a prospective purchaser of our business or any part of it.

15. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

16. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

17. use of Data for direct marketing purposes; and

18. sharing Data with third parties.

Functionality of the Website

19. To use all features and functions available on the Website, you may be required to submit certain Data.

20. You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

Accessing your own Data

21. You have the right to ask for a copy of any of your personal Data held by Veonet Ireland Ltd (where such Data is held). We will respond within 1 calendar month of receiving these requests.

Security

22. Data security is of great importance to Veonet Ireland Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

23. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

24. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies

25. This Website may place and access certain Cookies on your computer. Veonet Ireland Ltd uses Cookies to improve your experience of using the Website. Veonet Ireland Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Veonet Ireland Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

28. This Website may place the following Cookies:

29. Type of Cookie & Purpose

  • Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

30. You can choose to enable or disable Cookies in your internet browser. Most browsers allow you to turn off cookies or to customise your settings for cookies. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Transfers outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.

If we transfer Data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of Data.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

31. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

32. Veonet Ireland LTD reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Veonet Ireland at [email protected]

Legal Basis

33. The legal basis for data processing is governed by the data controllers’ responsibility to collect data for the provision of Veonet Ireland LTD, as well as their legitimate interests. The applicable legislation in each case should be set out by that data controller. Data subjects should be notified about the purpose of data collection in their service provision.

IP Address

34. The identifying details for your computer (or your internet company’s computer), expressed in internet protocol code (for example. 193.137.73.43). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

CCTV Policy

Last Updated: April 2026

CCTV Policy

Last Updated: April 2026

PURPOSE

The purpose of this CCTV policy is to ensure the lawful and appropriate use of Closed- Circuit Television (CCTV) systems within the Veonet Ireland, in accordance with relevant legislation and guidelines in Norther Ireland & Republic of Ireland. This policy aims to enhance the security and safety of patients, staff, and visitors, while protecting the privacy and rights of individuals.

2. SCOPE

This policy applies to all Veonet Ireland facilities, including hospitals, clinics, and administrative buildings, where CCTV systems are installed. It covers the operation, management, and use of CCTV systems, as well as the handling and processing of recorded images and data.

3. LEGAL FRAMEWORK

The use of CCTV systems within the Veonet Ireland will comply with the following legislation and guidelines:

Veonet Northern Ireland

  • Data Protection Act 1998
  • General Data Protection Regulation (GDPR)
  • Human Rights Act 1998
  • Protection of Freedoms Act 2012
  • Surveillance Camera Code of Practice

Veonet Ireland Republic of Ireland

  • Data Protection Act 2018
  • General Data Protection Regulation (GDPR)
  • The Irish Human Rights and Equality Commissions Act 2014
  • European Convention on Human Rights Act 2003
  • The Irish Constitution
  • Surveillance Camera Code of Practice

PURPOSE

The primary objectives of CCTV use in Veonet Ireland are to:

  • Enhance the safety and security of patients, staff, and visitors.
  • Protect Veonet Ireland property and assets.
  • Assist in the prevention and detection of crime.
  • Support the management of health and safety.
  • Aid in investigations and evidence gathering.

5. RESPONSIBILITIES

Director of Operations

The Director of Operations is responsible for ensuring the safe and secure environment of the organisation’s assets, including physical and digital properties. This involves developing, implementing and managing security procedures and protocols to ensure compliance with local, national and regulatory requirements. The Director of Operations also conducts security audits to identify vulnerabilities and implements corrective measures in collaboration with the Data Protection Officer. Also is responsible in coordinating with law enforcement and other external agencies as needed with the General Managers. In the event of a security breach, the Director of Operations leads the response together with the General Manager and Data Protection Officer, including investigation and remediation activities. All relevant information are document on InPhase System.

Data Controller

Veonet Ireland acts as the Data Controller and is responsible for ensuring the lawful processing of personal data captured by CCTV systems.

Data Protection Officer (DPO)

The DPO is responsible for overseeing compliance with data protection laws and this policy. The DPO will handle any data protection queries or complaints related to CCTV usage. Ensure that the CCTV Checklist is being complied with by the guidance of Information Commissioner Officer and UK GDPR.

General Manager

The General Manager is responsible for overseeing the CCTV and security services within the clinic. Manages the CCTV and security services ensuring that the services are effectively managed and delivered according to service level agreements. Responsible for training and developing staff in relation to their job roles, ensuring they are equipped with the necessary skills and knowledge.

CCTV Operators

CCTV operators are responsible for the day-to-day operation of CCTV systems, ensuring compliance with this policy, and maintaining the confidentiality and security of recorded data. Reports to the General Manager for any potential issues, subject access requests and request for informations with appropriate documentation through InPhase System.

6. PROCEDURE

6.1. Veonet Ireland ensure that there must be clear signs indicating where the cameras are placed. The signs should be easy to read, well lit and located in visible areas.

6.2. Veonet Ireland as Data controller and the Data Protection Officer (DPO) are aware that footage or images containing identifiable individuals captured by CCTV systems are personal data for the purposes of data protection law. Best practice is for data controllers for every VI Clinic to set out their position on the issues surrounding their use of CCTV in the form of a Data Protection Policy.

6.3. Veonet Ireland CCTV within the premises are used to detect intruders, vandals, unauthorized access or thieves. The primary purpose of CCTV is to enhance security and safety. CCTV systems are used to monitor entrances, exits, and public areas to ensure safety and security of everyone within the premises. CCTV cameras installed in corridors and high risk areas are used to monitor patient’s condition and alert medical staff in case of emergencies. Thay also help observing patient interactions with healthcare providers to monitor quality of care and adherence to protocols. CCTV Systems play a crucial role in preventing workplace violence, providing evidence when incidents occur, (safeguarding) and supporting operational efficiency by monitoring workflow and identifying areas for improvement. It also help in demonstrating compliance with safety and quality standards, offering reassurance to regulators, patients and staff alike.

6.4. Any CCTV policy that relates to a place of work should be brought to the attention of employees on their General Orientation or deployment.

6.5. The CCTV policy can be published on an official website to inform members of the public who may attend the premises.

6.6. It is the General Manager is mainly responsible for holding the CCTV footage of his/her Clinic.

6.7. Every CCTV Operator is considered a data controller and must provide information on the signage. The following may be considered as data controller for the respective Veonet Ireland Clinics:

6.7.1. General Manager

6.7.2. Patient Experience Manager

6.8. In the event of a security breach, the Director of Operations leads the response together with the General Manager and Data Protection Officer, including investigation and remediation activities. All relevant information is document on InPhase System.

6.9. Data Protection Officer. The Data Protection Officer of Veonet Ireland is registered with the Information Commissioner’s Office. The Information Commissioner’s Office (ICO) regulates and enforces the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

If your CCTV system captures images of people outside the boundary of your private domestic property – for example, from neighbours’ homes or gardens, shared spaces, or from public areas – then the GDPR and the DPA will apply to you. You will need to ensure your use of CCTV complies with these laws. If you do not comply with your data protection obligations you may be subject to appropriate regulatory action by the ICO, as well as potential legal action by affected individuals.

For any complaints related to CCTV, submit a complaint here Complaints about home CCTV systems | ICO (for VI Belfast only)

6.10. CCTV Footage as evidence. CCTV can sometimes be used in court as evidence to prove someone was in a certain place or that they committed an offence. Any request of footage will be raised as “Request of Information” reported to InPhase System. General Manager will have full oversight on complete details of the request. The Data Protection Officer will review the appropriateness of the request & justifications with sign off approval by the Director of Operation.

6.11. The CCTV recording may be edited to make sure that you can’t see any other personal data that doesn’t relate to you, like:

6.11.1. a vehicle registration number that is not yours

6.11.2. an unfair intrusion into the privacy of another person

System Operation – Installation and Maintenance

  • CCTV systems will be installed and maintained by authorized personnel.
  • Cameras will be positioned to cover public areas while respecting individuals’ privacy.
  • Regular maintenance checks will be conducted to ensure the effective operation of
  • CCTV systems and register of these checks will be held with Estates and Facilities.

6.2 Signage

Clear and visible signage will be placed at strategic locations to inform individuals that CCTV monitoring is in operation. The signage will include contact details for further information. See appendix 1.

6.13. Data Management

Recording and Retention

CCTV recordings will be retained for a maximum of 30 days, unless required for an ongoing nvestigation or legal proceedings. Recorded data will be securely stored and accessible only to authorized personnel

6.14. Access and Disclosure

Access to CCTV recordings will be restricted to authorized personnel. Disclosure of recorded data to third parties will only occur in accordance with legal requirements or assist in investigations. The following are authorized personnel: Director of Operations and Data Protection Officer.

6.15. Subject Access Requests

Individuals have the right to request access to their personal data captured by CCTV. Requests will be handled in accordance with data protection laws and Veonet Ireland’s subject access request procedures through InPhase System. This will be raised by the CCTV Operator or General Manager and will be reviewed & investigated by the Data Protection Officer and recommends approval by the Director of Operations.

8. Monitoring and Review

The effectiveness and compliance of this policy will be regularly monitored and reviewed by the DPO. Any breaches of this policy will be investigated, and appropriate actions taken

9. Training

All staff involved in the operation of CCTV systems will receive appropriate training on this policy, data protection principles, and the lawful use of CCTV.

10. Complaints

Complaints regarding the use of CCTV systems should be directed to the DPO, who will investigate and address the issue in accordance with Veonet Ireland procedures.

11. Policy Review

This policy will be reviewed annually or in response to significant changes in legislation or operational requirements.

Reference:

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